Does everyone understand the “why”?

Interesting questions you've posed Tangelo

When a client or service provider compliments someone in our team, we share that publicly with the whole office. It might embarrass the person involved however it can make a huge difference knowing that what they do, makes such a positive difference to someone else. It could be as simple as listening carefully to a client, helping a colleague, or sorting out a Centrelink issue for a client. All of these things matter and help build a great culture.