Hearing what's unsaid

In this series, Business Health principal Terry Bell explores the client experience across four key dimensions. Drawing from analysis of Business Health's CATScan Client Satisfaction Survey data, he challenges our preconceived notions about what clients really want from their adviser and defines a step-by-step approach for understanding and improving client engagement and retention. 

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Self-employed clients Trouble is brewing for advisers servicing (or looking to service) the small business market. Are you paying attention?	Principal dependency What happens if the owner decides to exit the business or otherwise wind back their client-facing activities?
It's all new for clients Our latest survey results challenged our assumptions about new client satisfaction –  and advisers should take note.	Age matters According to our latest research, 55% of clients are over 60. What does this mean for your practice?