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Advice Efficiency
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The four verses of the client experience mantra

Tony.Stephens's avatar
Tony.Stephens
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3 months ago

Even before Business Health was launched, we were disciples of the "client experience" mantra. And based on recent events, I can report it's more relevant than ever. 

Not long ago, I conducted a workshop with a successful practice based in my hometown of Brisbane. Going through the process confirmed to me, once again, the value of the client experience – both to the practice and the client. 

Here are four things that stood out: 

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