How do you track clients progress over time?
We sometimes put together a report showing the balance, withdrawals and contributions each year. This helps to show how the clients portfolio grows over time. However we're doing this manually and it's time consuming. Is there any automated way to do with? Any reports built into Xplan?
Do you have any other good ways to show clients their progress? It would be especially good if there was a way to link it to their goals.
Iress ContributorA really great question to table to the network martin.joughin
Having a think about it, one of the most automated ways you could do this would be prepare a merge template similar to your Review Pack with all the components required for the report and then you could use Scheduler to automatically email out the report to the client.
Things to consider:
I am wondering if Jessica-Lamb would have any other suggestions?
Advisely TeamGreat question martin.joughin and something we wish could be automated from xplan. We have what we call an "ins and outs" table for all our discussion documents (reviews) but it is manual from the last time it was updated (usually within the last 9-12months) it provides great impact to clients who have been living off their investments for years to show what they have pulled out, but yet what their balances are. The other visual we have is a traffic light report that shows what has been achieved over time - goal, date, etc. which again is well received. Finally with projections we show the difference between the last lot of projections, what has changed eg. income, asset value etc. and what the assumptions are going forward.
I'd love to be able to automate these and welcome any suggestions.
Great question martin.joughin and something I have been grapling with. I would love to see Xplan provide an overlay of the original projection in charts with an up dated projection to easily visualise and track to see if the client is on target to meet their retirement goal and provide an updated visual to understand the longevity of funds.
When martin.joughin poses a question like this, does anyone from Xplan review these answers and provide feedback? primrose.foster
Advisely TeamAbsolutely luke.watson3 Our product team welcome feedback that can help improve the customer experience. I will be sharing this with the team, and will let you know what they say.
luke.watson3 that's exactly what we've been thinking.
Advisely TeamThanks so much martin.joughin for sharing this question. I look forward to hearing any insights the community may be able to share on this topic, and I will have an ask internally too!
Advisely Index Top 10That's a great question martin.joughin and I'm looking forward to reading the responses. We work mainly with retirees and one thing I do is to compare the projections made say 10 years ago (say at retirement) with their current situation. It's quite big picture but the conversation and insights it generates are quite rich. Delving into more detail re progress, on an automatic basis, would be beneficial and I'm sure enhance the client relationship.
