AMA: I'm Phil Anderson, GM Policy, Advocacy & Standards at FAAA, Ask Me Anything!
Have a burning policy question on DBFO or CSLR? Join me here onWednesday 31st July from 2pm to 2:30pm. With 12 years of experience in the professional association space working on the development and advocacy of major financial advice policy, I'm here to answer all your questions. Start popping in your questions below ahead of time and Ask Me Anything! Update: This AMA has now ended but please continue to pop your questions in thediscussion forums and make sure you tag me at Phil-Anderson The FAAA is holding a webinar on Tuesday 6 August at 12pm AEST to hear from AFCA and the CSLR about how the CSLR will work. Please click here to register.What is your number 1 requirement when it comes to managing Client Correspondence?
There is no shortage of correspondence and communications between an Advice Practice and their Client. This can come direct from the client, from their accountant, from fund managers not to mention the correspondence created internally within your business. When it comes to managing these documents, there are many schools of thought around 'how to store' and 'where to store' this correspondance. From CRM solutions to Cloud Storage to internal servers to paper! So many factors need to be considered such as ease-of-access, security, cost to the business, and protection from theft or loss. When it comes to managing your client correspondence, what is your number 1 requirement (or top 3 if you can't narrow it down) and what drove you to pick your current method?
