Forum Discussion
Client reviews
G'day All There is always a lot of focus on new client engagement and SOA production. Given most practices have way more ongoing clients than new, how are you finding the process of arranging review...
jenny.brown
Advisely Board
Advisely BoardHi MandyP great question, it's taken us years to work out what works best for us. Like anne.graham we tend to spread our reviews out over the year and we also ensure we use tasks and threads extensively so we know what is required. We check to ensure we have updated ID, data etc. We use AdvisorForms which syncs both ways with XPlan to get any updates from clients and also ask them what good and bad things that have happened since we last met, it creates a great talking point.
We generally have 2 advisers in every client meeting, a senior adviser and associate who is either doing their PY or just finished, and they work with the 3 senior advisers. As a result an on-line calendar hasn't worked for us, we tend to either email or pick up the phone to book in a time.
Depending upon the client and value to us, along with their preference, we have either in person or on-line catch ups. We are a 100% virtual office, so the bulk of our meetings are done on line, with around 20% in person.
I run a spreadsheet, we call Who's feeling the Love - which tracks last advice doc, FDS date, last meeting, current fees, cost to us to serve and some other things. This helps with scheduling in who we need to contact during which period of the year. For example we have earmarked all the clients we need to see between now and EOFY and are booking them in as required.
I'd love to her from others on what works for them.
Thanks Jenny. I'm going to investgae AdviserForms as I know gathering the updated info from the client is a real bug bear for most advice businesses and their clients. I love that you are largely virtual. Not only from a client convenience perspective and also from a paperless office perspective.
Regarding your 'love' s/sheet, could that be handled in the software dashboard? Iress perhaps you can respond here. It seems like an opportunity to reduce duplicate data capture and errors.
- laura.capozzi
Iress Contributor
This is a really good discussion topic and one that I see a lot out there whereby practices aren't utilising the full potential of Xplan to help in reviews and tracking all the data around them. In my opinion, using a combination of the Review Module (which doesn't have to be just for annual reviews, it can be used for ANY regular client contact), automatically activated Workflows (cases), and Xport reporting, all of the above information can be captured and you can rest assured all your clients will feel the love. This will reduce the double handling of maintaining a spreadsheet and also ensure one source of truth exists and is up to date.
Hi Mandy
If you are interested in anything about AdvisorForms, please do not hesitate to reach out for a free demo, or you can watch a simple quick video here:
https://www.youtube.com/watch?v=37Rsrdiyjdk&t=5s
With our 2-way sync to Xplan it makes data entry a breeze and has an audit trial to ensure that you are happy with your client data before getting into Xplan.
We have helped several advisers with a simple report that shows you the status of FDS, the documents you have against a client, if you are using CommPay where there is rem being received but documents are missing etc - we can build all the other data easily. If its in Xplan/CommPay we can create a dashboard report for you.- jenny.brown
Hi MandyP unfortunately what we understand we can get from XPlan is a static report at a point in time, not a live dashboard as such to replicate our ILU calls spreadsheet.
I agree, it would be awesome to have this capability and we have spoken with jessica.lamb regarding how we could build something, but we would like it live so that if one of the team updates something (ie. meeting date, advice doc date or FDS date) I can see it on what I'm looking at, without having to pull a new report.
Our s/sheet includes a lot of data from various places in xplan and across our whole client base.
It would be a great solution to have, we'd be happy to be the test case to get what we want laura.capozzi :)
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