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rob.borthwick
Iress Team
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rob.borthwickIress Team
Iress TeamHi @annabelle.peters,
Without knowing the specifics of your items, I am only able to provide a general comment.
There are a lot of moving parts in datafeeds
- Platforms retrieving data from their systems,
- Platforms converting the data to meet the agreed file format used for the datafeed
- Sending the data to Iress
- Iress converting the data from the file format to meet the data structure requirements of Xplan
At times, during this process, issues can arise.
Iress continually works with the Platforms with the aim to have a reliable, high quality service
If Iress has identified an issue that is impacting a datafeed we will document it as a ‘known Issue’ which is reported in Iress Community Service Updates
We also provide details in the specific datafeeds Platform Summary
You can also track Platforms that are having issues with Iress Community File Delivery Issues
Iress continues to work with all data providers to improve any issues that exist within the datafeeds.
If you are able to provide more details on the issues (e.g. not refreshing for weeks, additional tranasctions etc) I will be able to provide a more targetted response.
Hi Rob,
Specifically we see the last date the feed was updated was updated 2 weeks ago and nothing since then. With regard to the additional transactions, I had an account with a cash account that was -$150k, due to two withdrawals in the XPLAN transaction details, however, this did not occur in the Netwealth account. To rectify this, we had to manually remove the two withdrawal transactions from the account to correct the cash account balance.
We are finding more often that we are needing to manually fix data feeds like I did in the above.
Is there a way to ensure that these weird transactions do not occur and make the cash account go out?
Annabelle
- rob.borthwick
Hi Annabelle
Do you have a Iress Support ticket (ISD) that I can refer to, to get more detail on this issues you are encountering.
Re Netwealth - There are some Known Issues with the datafeed, and some in particular impacting their Cash Accounts.
Hi Rob
Unfortunately not, we manage these fixes within the team, as we find lodging a ticket doesn't result in a prompt resolution.
With these known issues, are they actively being solved? These cash account issues have been around for some time I thought.
- rob.borthwick
If you could lodge a ticket so I can get more detail, that would be good
Agree some of these Cash issues have been around for some time. Whilst Iress continues to work with Netwealth to get them fixed, I would recommend that you also contact your Netwealth BDM and raise with them with an aim to lift the visibility & priority.
Netwealth did inform me just this week, that they are putting in a fix shortly for the issue related to duplicated transactions
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