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rob.borthwick
Iress Team
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We have raised issue with IRESS about the Datafeeds not working also have asked the insurers if they have been sending the data feeds. The conclussion we came to is that Insurers have been sending the datafeeds and IRESS has been doing the datafeeds but somehow we cannot see the data at our end.
When we raise the ticket with IRESS we are told to check with the Insurer and the insurer sends us to IRESS, but there is no resolution till date.
Can you please advise what could be the issue here?
rob.borthwickIress Team
Iress TeamHi raman.singh
Without knowing the specifics of the issue, my assumption would be that the Adviser Registration (adviser mapping) is the issue. If your Adviser registration is not valid, data providers will not supply data to Iress.
If you can provide addtional detail, I would be able to look into further. Do you have Iress Support ticket reference (IDS) that I can refer to?
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