Forum Discussion
lachlan.fuller
Iress Contributor
Iress ContributorAMA: I'm Lachlan Fuller, Xplan product manager for Visualise & Client Portal, Ask Me Anything!
Are you fully utilising Xplan to deliver a superior client experience? Are you making the most of Visualise and Client Portal?
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lachlan.fullerlachlan.fullerlachlan.fullerhas there been much progress with the client portal/changes? I have not pushed this much further with our business (I want to) but I want there to be a bit more of a “need” for the client to use and adapt to it.
Has there been any consideration for open banking integration in the client portal? A few examples, if you send the client portal access to a client and you haven’t established a partner the client cannot add any details of the partner. The 2FA with the email option still had issues when I last used it and clients were not receiving the email, it was a big barrier to entry. I do understand that there maybe some restrictions from licencees, so you maybe able to fill me in?
What about being able to see your goals as a client and the progress you have made? Or sharing the Xtools modelling scenario that has been recommended, or portfolio tracking to the set goal. One thing I have been waiting for is a review questionnaire for the client where they can see all of the current personal information we have on them that they can simple update profile to the meeting which feeds back and updates XPLAN?
Appreciate your time and efforts, you guys are doing a good job
- lachlan.fuller
Thanks Luke,
We are discussing the Open Banking piece in detail as a potential option to improve the fact finding experience from the perspective of the client. It's certainly something that has gained interest in the recent past and I believe it offers a path to a more seamless experience.
For 2FA your Xplan site needs to have this enabled and it is pushed out to all users, so it could be the decision of a licensee not to impose this on all users. Relevant to any potential changes to 2FA is that we are very close to the rolling out our new authentication screens that retires a legacy dependency in the application. The practical effect is that it will be easier and quicker to rollout more changes in the authentication space including, potentially, the use of authentication apps which are available to Xplan users, just not clients currently.
Other items we are looking at include, but are not limited to goal tracking, embedding strategy modelling and giving the client more visual feedback on how their financial plan is moving them closer to meeting their objectives. At the heart of this is allowing Client Portal to help advisers promote the value of their advice to the client.
On the review questionnaire, much of this should already be catered for in the fact find which can be provided as a review, inclusive of existing information. We are delivering a comprehensive output report to compliment this to give the adviser a clear picture on what has (and has not) changed.
Thanks for the kind words, don't hesitate to get in touch directly if you wish to discuss any of the above in more detail.
Lachlan
Hi Lachlan,
We're keen to know more about the expected ETA for the "comprehensive report" of what data has been\hasn't been changed when a client updates a fact find via the client portal. The overwriting of existing data has been our biggest hesitation in moving our clients fully to the portal for fact find completion ahead of a review. My understanding was that it was on the roadmap for delivery this year- if you can provide any clearer dates it would be really appreciated!
Sharyn
