AMA: I’m Jessica Lamb, director of Practice Dynamix, Ask Me Anything!

We have been fortunate to work with some great business and provide a large variety of succesfull initiatives. Creating automation is always a big one. Creating the ability to service more clients with less overheads.

One success story recently was in the space of creating custom Portfolio Reporting. We recently worked with a business who was transitioning to SMA’s. This involved a change to their investment philosophy, conversations and communications they were having with their clients. We also found they were sending out report packs to clients in a very manual process will little impact to the client.

What we did:

• Looked at their reporting on a holistic level – what was being sent manually, how data was broken down and displayed to clients vs how this supported their service offering.
• Moved reporting to Client Portal. Some reports were uploaded en masse to Client Portal, and the clients were notified, other reports were available for them to self-serve at their leisure, as you would with bank statements etc.
• Transformed the report that advisers prepared for their Review Meeting. Ensuring that is was easy to produce, was on message, on brand and genertated effectively.

This group has seen an improvement to the time spend on preparing these documents. They now have more time to work on other things. And their clients have also seen an improvement in the way their reviews are run and a more consistent message from their adviser.