Blog Post

Advice Efficiency

1 MIN READ

Baselines, blind spots and black holes

Kim-Payne

Advisely Partner

3 months ago

In this video, client engagement expert Kim Payne explains the three critical stages for ensuring a positive client experience – and they have more to do with amusement parks than you might expect.

Updated 3 months ago

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Kim-Payne

Advisely Partner

Joined November 08, 2023

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Advice Efficiency

Make your advice process faster, better, stronger.

Anne-Graham

Advisely Index Top 10

3 months ago

Hi Kim-Payne - I really like your tips regarding client experience, especially the blackhole. It's so easy to be doing a ton of work for a client and forgetting to communicate with them! When I think of personal experience, there's nothing worse than crickets and not knowing what's going on. Love the Disneyland story as well ;)